RoomKeyPMS announces the release of enhancements to its native mobile check-in functionality with the addition of built-in automated email communications. When guests check-in off-site it is essential that communications guide their journey to the check-in and are not delayed due 3rd party system latency or failure.
RoomKeyPMS announces the release of enhancements to its native mobile check-in functionality with the addition of built-in automated email communications.
When guest’s check-in off-site it is essential that communications guide their journey to the check-in and are not delayed due 3rd party system latency or failure. Included in RoomKeyPMS Mobile Check-In we have released features to:
- Create branded automated mobile check-in emails same day or prior to arrival
- Customize email triggers based on client type, market segments and rate plan
- Manually send check-in emails directly to guests as needed
- Monitor email logs to ensure mobile check-in emails are received
These enhancements build on the already existing features released in RoomKeyPMS’s Mobile Check-In. The features make the check-in process efficient by allowing guests to:
- Stay informed with relevant emails at the right time
- Socially distance in a hotel lobby or use a check-in method that fits their comfort level
- Check-in efficiently saving your hotel team time during lower staffing levels
“Our new built-in email features are another step forward in completing a feature-rich mobile check-in solution for our hotels that is intrinsically part of the PMS and not a 3rd party extension which can be cost prohibitive and unreliable. It is important that RoomKeyPMS not only allow our hotels to provide in-person service, but an equally positive experience through mobile devices. Automated emails that are pre-templated and branded, based on industry best practices, ensure the conversation with the guest is not broken from the moment a guest requests to check-in through to their arrival at the hotel.” said Tim Major, RoomKeyPMS Executive Vice President and General Manager.
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RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.
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